FREQUENTLY ASKED QUESTIONS

HOW ARE ROOMMATES ARRANGED FOR SHARED ACCOMMODATIONS?

WHILE FINDING A ROOMMATE IS PART OF THE ADVENTURE, IT'S UP TO YOU TO DECIDE. CONNECT VIA OUR TSG CHAT COMMUNITIES AND REMEMBER, A SINGLE PAYMENT PER GROUP IS NEEDED FOR SHARED ACCOMMODATIONS.

WHAT HAPPENS IF I MISS THE DESIGNATED AIRPORT PICKUP TIMES?

SHOULD YOUR ARRIVAL FALL OUTSIDE OUR SCHEDULED TIMES, ARRANGING AND FINANCING YOUR TRANSFER TO THE ACCOMMODATION WILL BE YOUR RESPONSIBILITY.

WHAT IS THE REFUND POLICY FOR CANCELLATIONS?

OUR POLICY IS CLEAR: NO REFUNDS UNLESS WE CANCEL OR POSTPONE THE TRIP. HOWEVER, YOU CAN TRANSFER YOUR PAYMENT TO ANOTHER TSG TRIP OR ANOTHER TRAVELER, PROVIDED YOU GIVE THE REQUIRED NOTICE.

WHEN IS THE PAYMENT DEADLINE FOR THE TRIP?

TO SECURE YOUR SPOT ON THIS UNFORGETTABLE JOURNEY, FULL PAYMENT IS REQUIRED NO LATER THAN 14 DAYS BEFORE THE TRIP BEGINS.

ARE FLIGHTS INCLUDED IN THE PACKAGE?

FLIGHTS ARE NOT INCLUDED. THIS GIVES YOU THE FREEDOM TO CHOOSE YOUR PREFERRED AIRLINE AND SCHEDULE.

UNDER WHAT CIRCUMSTANCES MIGHT TSG CANCEL A TRIP?

YOUR SAFETY IS PARAMOUNT. IN THE RARE EVENT OF A CANCELLATION DUE TO SAFETY CONCERNS, WE WILL OFFER COMPREHENSIVE OPTIONS TO EITHER REFUND YOUR PACKAGE PRICE OR TRANSFER YOUR FUNDS TO ANOTHER TSG VACATION.